Terms and Conditions for Raj Products

Effective Date: August 2, 2024

Our Contract of Sale

• Listing and display of a product by us on Raj Products is our invitation to you to make an offer.
• Placing an order by you is your offer to buy the product(s) from us.
• Order Confirmation is only an acknowledgment, not acceptance.
• Contract of sale is concluded only when the product is shipped and Shipment Confirmation is sent.
• We reserve the right to refuse or cancel any order before Shipment Confirmation.
• If your order is dispatched in multiple packages, each Shipment Confirmation forms a separate contract.
• Products are sold only for internal/personal use, not for resale or business purposes.
• We sell products only in household-level quantities.
• You can cancel your order at no cost before Shipment Confirmation is sent.
• All orders are subject to availability and your continued adherence to these Terms.

Shipping Policy for Raj Products

Shipping Locations

• We ship across India to all serviceable pin codes.
• If your location is not serviceable, you will be informed at checkout.

Shipping Time Frame

• Processing Time: 1–2 business days.
• Delivery Time:
  • Metro Cities: 3–5 business days
  • Other Regions: 5–7 business days

Shipment Confirmation

• You will receive an email and/or SMS with tracking details once shipped.

Order Tracking

• You can track your order using the link in Shipment Confirmation or via your account.

Delivery Delays

• External factors (weather, holidays, courier delays) may impact shipping.
• You will be informed of delays via email/SMS.

Missed Deliveries

• Courier will attempt delivery 3 times.
• If unsuccessful, the package will be returned and we will arrange redelivery.

International Shipping

• We do not currently ship outside India.

Return and Refund

• Our Cancellation, Returns, and Refund Policy applies to all purchases.

Product Availability

• Availability information is listed on product display pages.
• Dispatch estimates are not guaranteed.
• You will be informed if a product becomes unavailable.

Product Pricing

• All prices are in Indian Rupees and inclusive of all taxes.
• Prices in your cart may change until the order is placed.

Licenses

• You are responsible for obtaining any licenses/permissions required to use certain products.

Taxes

• You agree to bear all applicable taxes, fees, and charges.

Limitation of Liability

• Our liability is limited to a refund of the amount charged for the relevant order.
• We are not responsible for business losses or indirect damages.

Miscellaneous

Access Outside India

• Raj Products makes no representation for use outside India.
• Users accessing from outside India do so at their own risk and must comply with local laws.

Term and Termination

• Terms are effective from publication date.
• Raj Products may terminate services for breach, unlawful activity, or false information.
• You may terminate by discontinuing use, but obligations for prior purchases remain.

Force Majeure

• We are not responsible for delays caused by events beyond our control.

Waiver

• No provision is waived unless in writing by Raj Products.

Severability

• If any provision is held unenforceable, the remainder will still apply.

Governing Law and Dispute Resolution

• These Terms are governed by Indian law.
• Exclusive jurisdiction lies with the courts of Mumbai.

Amendment

• These Terms supersede all previous terms.
• Raj Products may amend these Terms anytime without notice.

Third Party Terms and Conditions

• You must comply with third-party terms (bank offers, promotions, etc.).
• Raj Products is not liable for transactions with third parties.

Customer Support

• Email: wenas.info@gmail.com
• Toll-Free Number: +91 98724 37321 (All days 8 AM – 8 PM)